Monday Apr 21, 2025

Administrative Professionals Week: Coaches Discuss Team Support | Episode 53

Understanding and Building Psychological Safety in Healthcare Teams

In this episode of the Transforming Healthcare Coaching Podcast, we celebrate administrative professionals week by discussing teams, leadership, and the concept of psychological safety with guest expert Gillian. We explore the importance of psychological safety in healthcare settings, drawing insights from Amy Edmondson's research, and discuss how leaders can create environments where team members feel safe to share concerns and ideas. Real-life examples from critical care and simulation education highlight the practical applications and benefits of fostering psychological safety. We also provide guidance on overcoming barriers to speaking up and offer advice for leaders to build trusting, high-performing teams. Join us for an insightful conversation that emphasizes the role of healthy conflict and the continuous journey towards better team dynamics.

00:43 Understanding Psychological Safety
01:52 Amy Edmondson's Research and Its Impact
03:38 Real-Life Examples of Psychological Safety
05:50 Teamwork During the Pandemic
07:16 Advice for Frontline Staff
10:55 Creating a Culture of Trust and Empathy
18:40 The Importance of Debriefing
23:02 Final Thoughts and Encouragement
27:14 Conclusion and Call to Action

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